1 00:00:09,250 --> 00:00:11,708 Hi, I'm Maria, Hair and Beauty lecturer 2 00:00:11,708 --> 00:00:14,875 In this video, we're going to look at your consultation skills. 3 00:00:15,166 --> 00:00:19,416 So your first action is to meet your client and greet your client. 4 00:00:22,458 --> 00:00:23,500 Hi, I'm Maria. 5 00:00:23,500 --> 00:00:24,291 Hello. 6 00:00:24,291 --> 00:00:26,958 You're with me today, so would you like to come over to the chair? 7 00:00:28,625 --> 00:00:32,083 Hi. So we are going to be looking 8 00:00:32,083 --> 00:00:35,125 at doing a cut colour, and a finish today. 9 00:00:35,125 --> 00:00:35,666 Yes please 10 00:00:35,666 --> 00:00:39,208 So first of all, can I just double check that 11 00:00:39,208 --> 00:00:42,416 your skin test that there is no reaction for the skin test? 12 00:00:42,416 --> 00:00:43,416 No it was fine. 13 00:00:43,416 --> 00:00:44,458 That was good. 14 00:00:44,458 --> 00:00:47,458 OK, so we are just going to have a look at doing 15 00:00:47,458 --> 00:00:49,916 some testing on your hair, first of all. 16 00:00:51,000 --> 00:00:55,500 Just to make sure that the condition is good. 17 00:00:55,750 --> 00:00:59,750 It is important to find out the history of your client's previous services. 18 00:01:00,375 --> 00:01:04,125 For cutting find out when they last had their hair cut. 19 00:01:04,125 --> 00:01:08,541 This will enable you to gauge how much the hair is grown since the last service. 20 00:01:08,541 --> 00:01:12,500 You need to also find out which colour service that your client 21 00:01:12,500 --> 00:01:16,125 has previously had and any colours that they've used at home. 22 00:01:16,541 --> 00:01:20,291 This will enable you to make sure that you're using the correct product, 23 00:01:20,750 --> 00:01:23,291 you're checking the condition of your client's hair 24 00:01:23,541 --> 00:01:27,375 and that you're going to achieve the outcome that they require. 25 00:01:28,125 --> 00:01:31,000 So we're just going to discuss your colour. 26 00:01:31,875 --> 00:01:32,291 Okay. 27 00:01:32,291 --> 00:01:35,958 So when did you previously have your hair cut and coloured. 28 00:01:36,083 --> 00:01:37,333 Six weeks ago. 29 00:01:37,333 --> 00:01:38,625 Six weeks ago. 30 00:01:38,625 --> 00:01:42,791 Was it the same colour that you had you're going to have today? 31 00:01:42,791 --> 00:01:43,750 Yes please. 32 00:01:43,750 --> 00:01:44,750 That's good. 33 00:01:44,750 --> 00:01:47,750 It's important to discuss with your client what service 34 00:01:47,750 --> 00:01:49,833 you are going to carry out with them today. 35 00:01:50,208 --> 00:01:53,041 Make sure that you talk about the cut, how much that 36 00:01:53,041 --> 00:01:56,250 they would like, cut off the hair, the shape that they would like. 37 00:01:56,250 --> 00:02:00,500 You could also use visual aids like magazines or Instagram 38 00:02:01,500 --> 00:02:05,500 or Google to find an image that your client would like. 39 00:02:06,000 --> 00:02:09,041 You need to also discuss the colour 40 00:02:09,041 --> 00:02:10,125 the finish results. 41 00:02:10,125 --> 00:02:14,250 Again, you could use visual aids if your client is unsure of what 42 00:02:14,250 --> 00:02:16,958 they would like the outcome to be. 43 00:02:17,291 --> 00:02:20,333 It is important that you discuss this so that you know 44 00:02:20,750 --> 00:02:24,125 the application that you're going to be doing 45 00:02:24,125 --> 00:02:28,041 The colour that you need to be mixing up, and also the development time. 46 00:02:28,875 --> 00:02:30,458 And cut wise. 47 00:02:31,333 --> 00:02:33,041 How much would you like taken off your legnth? 48 00:02:33,041 --> 00:02:35,375 Just tidied up for me please. Just tidied up? 49 00:02:35,375 --> 00:02:38,125 OK, so if we're looking at the length, 50 00:02:38,708 --> 00:02:43,666 did you want me just to take the very ends off or just a little bit more? 51 00:02:44,583 --> 00:02:46,958 Just the ends please. Just the ends. OK, 52 00:02:46,958 --> 00:02:48,250 so I'm just looking at the shape. 53 00:02:48,250 --> 00:02:51,500 So you had a short graduation cut the last time 54 00:02:52,375 --> 00:02:53,958 I'm just going to look through that. 55 00:02:53,958 --> 00:02:57,166 So I'm just checking the natural fall of your hair 56 00:02:57,708 --> 00:03:00,791 to make sure that's sitting okay 57 00:03:03,125 --> 00:03:04,291 With the colour, 58 00:03:04,291 --> 00:03:08,458 OK, we're going to go for full head to foils. Yep. 59 00:03:08,958 --> 00:03:12,208 And then it's two alternate colours that you have put in. 60 00:03:12,208 --> 00:03:16,666 So we'll just check the shades from your skin test. 61 00:03:19,958 --> 00:03:24,958 Moving on from your previous colour, did you have any problems at all 62 00:03:25,875 --> 00:03:28,708 with the colour, with the longevity of the colour? 63 00:03:28,875 --> 00:03:29,916 No, it's been fine. 64 00:03:29,916 --> 00:03:32,708 It's been good. That's good. 65 00:03:32,708 --> 00:03:37,416 Once you've discussed the cut and colour, make sure you speak to your client 66 00:03:37,416 --> 00:03:41,125 about how they would like their hair finished, so this could be a blow dry, 67 00:03:41,125 --> 00:03:44,416 it could be a set, it could be a finger dry, 68 00:03:44,416 --> 00:03:48,916 ensure that you are clear with the outcomes that your client would like. 69 00:03:49,125 --> 00:03:53,125 Once we've coloured your hair, we're going to be doing a blow dry. 70 00:03:53,125 --> 00:03:55,583 And how would you like your hair blow dried? 71 00:03:55,583 --> 00:03:58,375 Smooth but with just a little bit of volume. 72 00:03:58,375 --> 00:04:00,208 A bit of volume through there? 73 00:04:00,208 --> 00:04:05,625 So when you do your hair at home, do you tend to use a brush and a hair dryer? 74 00:04:07,500 --> 00:04:08,333 Sometimes. 75 00:04:08,333 --> 00:04:13,041 Sometimes, so I would recommend using, if you could, a round brush, 76 00:04:13,041 --> 00:04:17,458 because that will enable you to give yourself some volume in at the roots. 77 00:04:17,791 --> 00:04:21,291 There are lots of other tools and appliances out there that could help 78 00:04:21,291 --> 00:04:25,416 you like hot brushes just to get that volume in at the roots. 79 00:04:25,708 --> 00:04:28,666 And do you tend to use any styling and finishing products? 80 00:04:28,666 --> 00:04:30,000 Not really no. Not really. 81 00:04:30,291 --> 00:04:32,458 Again, I would recommend that you do 82 00:04:33,458 --> 00:04:37,041 use a styling project on the hair because that will help with the hold. 83 00:04:37,916 --> 00:04:42,000 It will also help with protection with using a hairdryer. 84 00:04:42,000 --> 00:04:46,750 You could use a heat protector on the hair to help with the condition. 85 00:04:47,083 --> 00:04:51,666 Once you have completed your style, your cut or your colour is important 86 00:04:51,666 --> 00:04:55,375 to give your client aftercare advice and recommendations. 87 00:04:55,916 --> 00:05:03,250 These aftercare advice and recommendations should cover what you've completed on your client today. 88 00:05:03,958 --> 00:05:07,750 This could be advice on the cutting: when to have the haircut again. 89 00:05:07,750 --> 00:05:12,666 It could be advice on colouring, so when you would recommend the next service. 90 00:05:13,125 --> 00:05:16,666 It is also important to recommend styling and finishing products 91 00:05:16,666 --> 00:05:18,666 that your client can use at home. 92 00:05:18,666 --> 00:05:22,750 This will help benefit their style and help with the condition of their hair. 93 00:05:23,333 --> 00:05:26,583 Once we have completed your cut and colour today, 94 00:05:26,875 --> 00:05:30,083 what I would recommend is that you book for another 95 00:05:30,083 --> 00:05:33,458 six weeks just to have a trim again to maintain this style. 96 00:05:33,791 --> 00:05:37,000 And next time we could just have a look at your colouring service 97 00:05:37,000 --> 00:05:40,041 because you may need a slightly different service. 98 00:05:40,041 --> 00:05:42,125 You may not need a full head of foils. 99 00:05:42,125 --> 00:05:44,750 You may need a T-zone of foils in the future.